The basics
This privacy policy has been created to ensure that our clients understand how and why their data is collected and stored, and what they can do if they have any issues with how we do this.
If we are selling a property, we are legally obliged to check the owners identification and fiscal numbers. This information is stored electronically and/or in paper format and we are obliged to keep copies of this for 5 years from the date the contract is signed.
If you are purchasing a property, then we are obliged to keep records of the sale, which include the amounts paid, methods of payment, dates of payment and details of the persons making the payment. These records have to be kept for 7 years, and this is to satisfy our legal requirements contained within the money laundering regulations. Details of the vendor and purchaser are recorded.
We can not delete this data within the legal timescales imposed upon us.
If you make an enquiry, whether it be regarding a property for sale, selling a property, or in relation to our management services, we will store the contact information you provide on our database. After any interactions with you, we may add useful notes regarding your requirements.
This information is for internal use, and is only shared with any third party if you give your express permission.
Within our website database we record your email address, any contact information you have provided and your messages.
If you have a management agreement with us then we will store a wide variety of information, to allow us to correctly administer your property. This includes (but is not limited to) personal identification, fiscal numbers, property documentation, utilities bills, invoices for services and bank account details.
If you have any concerns about the data we hold, then please contact us using the email address [email protected]. We will respond within seven working days of receiving your enquiry. If you do not receive a reply within seven working days, then we have not received your request. In this case please contact us by telephone (00351-308-801-913).
You can submit requests for removal of data, correction of data and also for anything relating to the data we hold on file.